Refund & Replacement Policy

At Vayzens, customer satisfaction is our priority.

• Free Replacement Policy: If you receive a product that is damaged, defective, broken, or incorrect, you are eligible for a replacement.

• Eligible Window: Complaints must be reported within 7 days of delivery for a 100% free replacement.

• Proof Required: Please email vay.zens.uae@gmail.com with your Order ID and clear photos or a short video showing the issue.

• Monetary Refunds: Approved refunds for online prepaid orders will be credited back to your payment method within 7 to 14 business days. For COD orders, replacements or store credit will be issued.